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    Privacy Policy

    At Sifra Journeys, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or use our travel-related services.

    1. Information We Collect

    We may collect personal information that you voluntarily provide to us when making an enquiry, booking a tour, or contacting us. This may include:

    • Full name
    • Phone number
    • Email address
    • Residential or billing address
    • Travel dates and destination preferences
    • Identification or documentation details where required for travel arrangements
    • Payment and transaction information
    • Any other information necessary to provide our services

    We may also collect limited technical information, such as browser type, device information, IP address, and website usage data.

    2. How We Use Your Information

    The information collected may be used for the following purposes:

    • Processing and confirming tour and travel bookings
    • Arranging hotels, transportation, activities, and other travel services
    • Responding to enquiries and customer requests
    • Communicating booking confirmations, updates, and important travel information
    • Processing payments and refunds
    • Improving our website, services, and customer experience
    • Sending promotional offers or travel-related information where permitted
    • Preventing fraudulent or unauthorized activities
    • Complying with applicable legal and regulatory requirements

    3. Sharing of Information

    Sifra Journeys does not sell or rent your personal information to third parties.

    However, we may share necessary information with trusted service providers when required to complete your booking or provide our services. These may include:

    • Hotels and accommodation providers
    • Transportation and cab providers
    • Airlines and railway service providers
    • Activity and excursion providers
    • Payment gateways and financial institutions
    • Government authorities where legally required

    Only information necessary for providing the relevant service will be shared whenever reasonably possible.

    4. Payment Information

    Payments may be processed through third-party payment gateways or financial institutions. Sifra Journeys does not intend to store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers.

    Customers should review the privacy and security policies of the relevant payment provider before completing a transaction.

    5. Cookies

    Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and enhance the overall user experience.

    You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

    6. Data Security

    We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

    However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

    7. Data Retention

    We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

    Once information is no longer required, it may be securely deleted or anonymized where appropriate.

    8. Third-Party Websites

    Our website may contain links to third-party websites, including hotels, transportation providers, payment gateways, activity providers, or other travel-related services.

    Sifra Journeys is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

    9. Children’s Privacy

    Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

    If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

    10. Your Rights

    Subject to applicable laws, you may have the right to:

    • Request access to the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Request deletion of personal information where legally permitted
    • Withdraw consent for certain communications
    • Raise concerns regarding the use of your personal information

    Requests may be submitted using the contact details provided below.

    11. Changes to This Privacy Policy

    Sifra Journeys may update or modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

    Any updated version will be published on this page with the revised effective date where applicable. We encourage users to review this policy periodically.

    12. Contact Information

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

    Sifra Journeys
    Nowhatta, Near Jamia Masjid, Srinagar, Jammu & Kashmir – 190002
    Email: info@sifrajourneys.com
    Phone: +91 6005970433